标签存档： customerexperience

BARE International Announces New CEO Appointment and Second-Generation Promotion in Family-Owned Business

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BARE International, a family-owned company in the customer experience industry, has appointed Jason Bare as the new President. With an in-depth understanding and passion for customer experience research, Jason's appointment reinforces the company's commitment to delivering exceptional services with a fresh and innovative approach. After serving as CEO for 36 years, Dale Bare has also announced her retirement. Former President Michael Bare will be taking over as the new CEO while Dale will still provide advisory support as the CEO Emerita.

FAIRFAX, Va., July 11, 2023 /PRNewswire-PRWeb/ -- BARE International, a prominent family-owned business in the customer experience industry, is excited to announce the appointment of Jason Bare as the new President. This transition marks a significant milestone for the company as it enters a new era of leadership, driven by the vision and expertise of the second generation of the family.

"I am incredibly honored and excited to assume the role of President at BARE International," said Jason Bare. "I deeply appreciate the foundation laid by my parents and the hard work and dedication that have made BARE International the success it is today."

Jason Bare has a unique perspective and a strong understanding of the company's core values and legacy. Having grown up with the company, he has a deep passion for customer experience research and is committed to maintaining BARE International's reputation for excellence.

With this transition, BARE International also announced the retirement of Chief Executive Officer Dale Bare, who served as CEO for 36 years.

"In 1987, I could never have imagined that with only $12 worth of business cards and an electric typewriter in our home basement, we would grow to become a global business supporting over 165 countries," stated Dale Bare in a letter to the company. "Together, we have expanded into new markets and launched innovative services, positioning BARE International as an industry leader."

"Dale's people skills, attention to detail, and patience remain as building blocks to our success. It was a pleasure to harmonize our strengths over the years," shared co-founder Michael Bare. "Dale leaves a legacy that remains vital to our continued growth."

Former President Michael Bare will be appointed CEO, and Dale Bare will continue to support the company as the CEO Emerita in an advisory capacity and remain involved in the company's shared goals.

This news is just the latest milestone for BARE International, following the May grand opening of a new office in Madrid, on the heels of having achieved ISO/IEC 27001:2013 certification for its Information Security Management System (ISMS) and a Bronze Sustainability Rating from EcoVadis.

Michael Bare expressed his confidence in the new leadership and the company's future. "Jason brings a fresh perspective and an unwavering commitment to our company's values. Dale and I are thrilled to witness his growth and see him take BARE International to new heights."

As BARE International embraces this exciting new chapter, it remains dedicated to delivering exceptional services and maintaining strong relationships with customers, partners, and employees. The company will continue to uphold its core values of innovation, passion, and excellence and remains committed to providing the highest quality of experience research and business intelligence insights in the industry.

BARE INTERNATIONAL HONORED WITH ELITE RESEARCH FIRM STATUS ACROSS MULTIPLE REGIONS

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Global Experience Research Firm BARE International earns Elite designation from Mystery Shopping Professionals Association Americas and Europe/Africa.

FAIRFAX, VA. (PRWEB) APRIL 16, 2023

BARE International Europe has been announced as an Elite Customer Experience Firm and will be awarded at the MSPA Europe/Africa annual conference in Portugal in May.

“To be compliant with MSPA Elite membership standards is part of the BARE Europe everyday life,” shares BARE Europe General Manager Jenő Zsiga. “We are really proud of being awarded this designation which validates our commitment to high quality standards as a customer experience service provider and reliable partner.”

The announcement comes on the heels of BARE International’s record ninth consecutive honor of Elite status designated by MSPA Americas for their North America corporate office.

MSPA, the trade association for companies engaged in creating, measuring, and enhancing the customer journey, announced the MSPA Americas Chapter winners of its annual Elite program for 2023 at its recent CME Conference in New Orleans.

MSPA Americas Elite companies are those members of the organization which most support the mission and objectives of MSPA Americas, as set annually by the board of directors, in advancing the stature and relevance of the trade association. The designation, earned through advancing association goals in 2022, is effective for 2023.

“On behalf of the Board of Directors of MSPA Americas, I’m proud to congratulate these outstanding companies for their support of our association’s mission, and their leadership in advancing the association’s goals for the customer experience and retail service provider industries as a whole,” said MSPA Americas President Stan Hart. “We all are grateful for their lead-by-example support, and we are honored to recognize them for achievements.”

The MSPA operates on a regional basis worldwide, with Chapters located in America, Europe/Africa and Asia/Pacific.  Member companies unite as a common body for the purpose of strengthening the Mystery Shopping industry through combined efforts and actions.

“It’s an honor to be an Elite member of MSPA Europe/Africa. We want to continue to innovate for our clients and for the industry,” says Antonio Maiorano, Business Development Manager of BARE International Europe. “Customer experience research is an ever-changing environment, and we strive to be the trail blazers and discover new paths for experience excellence.”

“For 35 years, we’ve dedicated our business to providing the best, actionable insights to our client partners,” adds Jason Bare, Global Vice-President. “As we look forward, we remain committed to delivering innovative solutions and exceptional results for our clients. This award is a strong validation of our work and encourages us to continue to push the boundaries of what is possible.”

In July of 2022, BARE International celebrated 35 years and introduced a soft rebranding including a modern logo that further defined the evolution of Customer Experience Research and BARE’s commitment to providing support businesses need.

“Our clients are true partners in business, and we share their goals,” stated CEO Dale Bare. “We recognize that each client has a unique path based on their needs in that moment of time, and we’re here to provide guidance through meaningful insight collection and analysis.”

Read the original press release here.

About BARE International

BARE International sets the industry standard as the largest independent provider of customer experience research, data, and analytics for companies worldwide. Founded in 1987, BARE International is a family-owned business with global capabilities. BARE is headquartered in the Washington, D.C. suburb of Fairfax, Virginia with ten offices around the world. To learn more about BARE International’s customer experience research services and their dedicated field force of evaluators, visit http://www.bareinternational.com

About MSPA Americas

MSPA Americas connects and supports businesses which measure, quantify, aggregate, interpret, and re- define customer experience through varied research and merchandising methodologies. Widely recognized as the leader in customer experience measurement, management, and training, MSPA Americas provides essential support to its members, and promotes the benefits and services of its diverse companies to enhance the industries they serve. Learn more at https://www.mspa-americas.org/

About MSPA Europe/Africa

MSPA Europe/Africa is the trade association representing the customer experience industry, established to provide timely, actionable, and impactful resources for shaping the future of business communities. MSPA Elite is an awards program designed to recognize the leading companies that are shouldering the advancement of the customer experience industry. Learn more at https://www.mspa-ea.org/

About BARE International

BARE International sets the industry standard as the largest independent provider of customer experience research, data, and analytics for companies worldwide. Founded in 1987, BARE International is a family-owned business with global capabilities. BARE is headquartered in the Washington, D.C. suburb of Fairfax, Virginia with ten offices around the world. To learn more about BARE International’s customer experience research services and their dedicated field force of evaluators, visit http://www.bareinternational.com

WBENC-CERTIFIED BARE INTERNATIONAL CELEBRATES INTERNATIONAL WOMEN’S DAY

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Global market research firm BARE International recently earned its 20th consecutive certification by the Business Enterprise National Council. CEO Dale Bare shares, “We have an amazing tenure of employees, so it makes us very happy to know that we have created a workplace that is appealing to people, and they want to work for BARE.”

 

In honor of International Women’s Day, BARE International celebrates the women leaders who are make a significant impact in the business world. Women leaders bring a unique perspective to the table, which is vital in today’s rapidly changing business landscape.

Dale Bare has been the CEO of BARE International for over 35 years. “Dale is the backbone of operations, handling the finances—especially challenging as we expanded into foreign markets—staffing, HR, facilities, and all functions essential to keeping the business running smoothly,” shared Mike Bare, President.

WBENC’s national standard of certification is a meticulous process including an in-depth review of the business and site inspection. The certification process is designed to confirm the business is at least 51% owned, operated, and controlled by a woman or women.

At BARE, we recognize the value of diversity and inclusion in the workplace. We are proud to have several exceptional women leaders – Global Department Leaders, including our Chief Financial Officer Maggie Dorfman, and General Managers – within our organization who are driving our success. They bring a collaborative and empathetic approach to leadership, which leads to better communication, increased innovation, and improved problem-solving.

“We know we are where we are because of the talent and dedication that supports us,” stated Dale. “All work must be carried out with three basic ideals in mind: quality, innovation and passion.”

Our female leaders at BARE have proven time and time again that they are capable of leading successful businesses. They have strong multitasking skills, are focused on building relationships, and creating a positive work environment. We appreciate their dedication and contributions to our organization, and we are committed to supporting their continued growth and development.

On this International Women’s Day, we want to thank all the women who are making a difference in the business world. We celebrate your achievements and are committed to supporting your continued success.

About BARE International: BARE International sets the industry standard as the largest independent provider of customer experience research, data, and analytics for companies worldwide. Founded in 1987, BARE International is a family-owned business with global capabilities providing unmatched service and supporting businesses in over twenty industries.  

BARE is headquartered in the Washington, D.C. suburb of Fairfax, Virginia with ten offices around the world. On any given day, BARE International is doing business for clients in more than 150 countries, completing more than 50,000 evaluations/audits each month. To learn more about BARE International’s customer experience research services and their dedicated field force of evaluators, visit https://www.bareinternational.com  

About WBENC: Founded in 1997, WBENC is the nation’s leader in women’s business development and the leading third-party certifier of businesses owned and operated by women, with more than 13,000 certified Women’s Business Enterprises, 14 national Regional Partner Organizations, and over 300 Corporate Members. More than 1,000 corporations representing America’s most prestigious brands as well as many states, cities, and other entities accept WBENC certification. For more information, visit https://www.wbenc.org

WHAT IS THE SECRET INGREDIENT TO HAPPY CUSTOMERS?

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The number one goal for businesses is to keep their customers happy. We don’t think any differently, and we’re ready to share the secret ingredient on what makes our client partners – our customers – happy. But what is this secret?

In addition to quality and professionalism, the true secret ingredient is the people. Our colleagues and the relationships between them are what makes BARE special. Our innovation methods, project management strategies, and collaborative methods have worked for more than 35 years because we think and work together as one team.

Many different cultures, nationalities, and personalities make up our global team. Group dynamics, cooperation, and inspiration help us to successful projects. We don’t back down from a challenge because we know we have support; someone has the answer, or we work together towards a solution.

In addition to online meetings, we invest in face-to-face meetings for teams across the globe to meet and collaborate. We battle “Zoom Fatigue” with select in person meetings for big projects and future strategic planning.

Last month, Business Development BARE colleagues from four different offices – representing a dozen different countries – flew to our Budapest office to and plan together.

“I love any opportunity to get the team together to strategize and share best practices around a physical table,” shares Global Vice President, Jason Bare.

“There’s a value in people getting together to share experiences – both frustrations and successes – that you can’t get from a video call.”

The BARE team participated in meetings and team building activities, ending the days with dinners and team bonding. They were able to advise each other, sharing opinions and perspectives from different experiences, a practice that has allowed BARE to grow internationally.

Your business challenges are unique. Our diverse team of colleagues is how we’re able to discover unique solutions! The BARE team is constantly evolving, with new ideas born out of experiences and different perspectives, guaranteeing success that we share with our client partners.

Author: Kíra Szabó – Budapest Office – Europe

FOOD FOR THOUGHT THIS VALENTINE’S DAY

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Customer service is an integral part of running a successful restaurant. It doesn’t matter how fabulous your new restaurant looks or how delicious the food is, if the service isn’t good, customers are not likely to return.

 

Valentine’s Day is reportedly the second-busiest day for restaurants in America, (behind Mother’s Day), as a restaurant owner, it is imperative that you tackle customer service from many different aspects.

HOW DO YOU DELIVER EXCELLENT CUSTOMER SERVICE AT YOUR RESTAURANT?

For a restaurant experience to be great, both the product and the service must score. A failure in either department often leads to a substandard experience. The server is incredible but the food is dry and stale. Bad experience. The food is amazing but the server simply can’t be bothered to refill your drink for the entire meal. Bad experience.

Too many restaurants fail on at least one level consistently. From restaurant cleanliness to brand management, running a restaurant necessitates a holistic experience that hits the customers on more than one level. That’s where BARE International comes in.

From fast food to gourmet fine dining establishments, BARE customer feedback programs, like our mystery guest visits can identify the key drivers at your establishment that are encouraging customer satisfaction and revisit intent. A customized formula of mystery calling and shopping, in-store and online audits, e-mailing, and mystery leads reveals how well your employees were trained and brand standards are executed.

FINAL COURSE (OF ACTION)

Restaurant customer service has many layers, and it is easy for leaders to get sidetracked by the operational details and to forget the fundamental service focus that is necessary for long term success. By leveraging BARE’s deep understanding of the restaurant industry this Valentine’s month, you can finally streamline operations, increase integrity, and improve the quality of customer service.

Let BARE International help your establishment leave a good taste in customer’s mouths, contact us to start the conversation today.

CASE STUDY RESTAURANT CUSTOMER SURVEYS.

By partnering with BARE, this national restaurant company was able to gather valuable information regarding exactly what its customers found important, and then channeled that feedback into the quantitative measurement of service and brand standards.

Download the case study here.

TOP 4 CXPECTATIONS IN 2023

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As we move further into 2023, customer experience has become more important than ever before. With increased competition and consumer awareness, businesses that prioritize customer experience are more likely to succeed in the long run.

 

1. AI-BOOSTED EXPERIENCES

One of the key trends in customer experience in 2023 is the use of artificial intelligence (AI) and machine learning. These technologies are being used to personalize customer interactions and create more efficient and effective customer service. For example, AI-powered chatbots are being used to handle routine customer inquiries, freeing up human customer service representatives to focus on more complex issues.

2. DATA-BASED PERSONALIZATION

Another important trend is the increasing use of data analytics to understand customer behavior and preferences. By analyzing customer data, businesses can identify patterns and trends that can help them improve their products and services, as well as the overall customer experience.

In 2023, customers are also expecting a more seamless and integrated experience across different channels and touchpoints. For example, a customer might interact with a business via social media, website, and mobile app, and they expect a consistent and personalized experience across all these channels.

3. EFFICIENT SERVICE RESPONSE

In terms of customer service, businesses are recognizing the importance of providing fast and efficient service. This includes offering self-service options such as chatbots and automated phone systems, as well as providing quick and effective support through human representatives.

4. EMOTIONAL CONNECTIONS

Finally, businesses are focusing on building emotional connections with their customers. This means going beyond providing functional benefits and creating an emotional connection with customers by providing experiences that are memorable, authentic, and meaningful.

In conclusion, customer experience continues to be the top priority for businesses in 2023. By leveraging the latest technologies, analyzing customer data, providing a seamless and integrated experience across different channels, and building emotional connections with customers, businesses can create a competitive advantage and succeed in the long run.

BARE INTERNATIONAL DESIGNATED “ELITE EXPERIENCE RESEARCH COMPANY” FOR RECORD NINTH CONSECUTIVE YEAR

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Congratulations to BARE International for earning Elite Company status from Mystery Shopping Professionals Association Americas. This will be the record ninth consecutive year BARE has earned this prestigious honor.

FAIRFAX, VA. (PRWEB)

For a record ninth year in a row, BARE International is honored to be a recipient of Elite company status, as designated by MSPA Americas.

MSPA Americas, the trade association for companies engaged in creating, measuring and enhancing the customer journey, announced the winners of its annual Elite program for 2023 at its recent CME Conference in New Orleans. MSPA Americas Elite companies are those members of the organization which most support the mission and objectives of MSPA Americas, as set annually by the board of directors, in advancing the stature and relevance of the trade association. The designation, earned through advancing association goals in 2022, is effective for 2023.

“On behalf of the Board of Directors of MSPA Americas, I’m proud to congratulate these outstanding companies for their support of our association’s mission, and their leadership in advancing the association’s goals for the customer experience and retail service provider industries as a whole,” said MSPA Americas President Stan Hart. “We all are grateful for their lead-by-example support, and we are honored to recognize them for achievements.”

In July, BARE International celebrated 35 years and introduced a soft rebranding including a modern logo that further defined the evolution of Customer Experience Research and BARE’s commitment to providing support businesses need.

“Our clients are true partners in business, and we share their goals,” stated CEO Dale Bare. “We recognize that each client has a unique path based on their needs in that moment of time, and we’re here to provide guidance through meaningful insight collection and analysis.”

“Our team’s tireless dedication to providing our clients with the most accurate and comprehensive insights into their customers’ experience is what sets us apart,” states President and Co-Founder Mike Bare. “We are committed to continuously improving our offerings and services to ensure that our clients receive the highest quality of customer experience research.”

“For 35 years, we’ve dedicated our business to providing the best, actionable insights to our client partners,” states Jason Bare, Global Vice-President.

“As we look forward, we remain committed to delivering innovative solutions and exceptional results for our clients. This award is a strong validation of our work and encourages us to continue to push the boundaries of what is possible.”

—

About BARE International

BARE International sets the industry standard as the largest independent provider of customer experience research, data, and analytics for companies worldwide. Founded in 1987, BARE International is a family-owned business with global capabilities. BARE is headquartered in the Washington, D.C. suburb of Fairfax, Virginia with ten offices around the world. To learn more about BARE International’s customer experience research services and their dedicated field force of evaluators, visit http://www.bareinternational.com

 

About MSPA Americas

MSPA Americas connects and supports businesses which measure, quantify, aggregate, interpret, and re- define customer experience through varied research and merchandising methodologies. Widely recognized as the leader in customer experience measurement, management, and training, MSPA Americas provides essential support to its members, and promotes the benefits and services of its diverse companies to enhance the industries they serve. Learn more at https://www.mspa-americas.org/

WHO WILL BE GETTING YOUR ‘LIKES’ THIS HOLIDAY SEASON?

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Holiday shopping season is here… but who will getting your business and social feedback?

The key to a profitable and joyful holiday retail season is ensuring exceptional customer service across all channels where customer interactions and feedback occur. Social media is increasingly becoming the most popular choice of ways to complain. Over 1 MILLION people view Tweets alone about customer service – a staggering 80% of those are negative. (Source: Touch Agency) So how do you avoid falling in the bottomless pit of bad social media reviews by disgruntled customers?

Before you open your doors to the last-minute frenzied shoppers, ask yourself these questions:

  1. Are all your employees clear on your company goals?
  2. Are your employees portraying a positive and friendly interaction as the shopper enters the store?
  3. Are you treating your employees the way you want them to treat your customers?
  4. Is your customer service department and contact center is ready for this influx of calls and customer requests?

It’s not just brick and mortar stores that need to take note… did you know that during the upcoming Holiday Shopping Season you can expect up to 80% more live chats online? In order to turn these chats into sales, you’ll need to streamline your online customer service. Get the Live Chat Cheat Sheet here.

Every 2 minutes, a BARE evaluation or audit is completed by our field force of more than 500,000 evaluators. Using calls, clicks or in-person visits, the common thread of our services is always revealing the moment of truth when your customers interact with your brand.

Through mystery shopping, social media monitoring and more, BARE International’s service offerings can finally reveal the true nature of your business. Contact us today to find out more.

CONNECTING WITH YOUR TARGET MARKETS DURING THE YEAR’S BUSIEST SHOPPING SEASON

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It’s that crazy time of year when marketers pull out all the stops to capture their share of holiday consumption. In the past, the day after Thanksgiving would launch the season’s retail insanity. In recent years, the holiday shopping season has started increasingly earlier. This year, it seems like “Black Friday” has turned into “Black November.”

Just as the time-frame has expanded, so have the ways to connect with consumers. With multiple devices and numerous traditional, online and social platforms, marketing has become progressively more complex. Never has it been more critical to understand who your market is and how you can best reach them.

WHICH GENERATION ACCOUNTS FOR THE LARGEST CONSUMER SPENDING?

The answer may surprise you. Here is a quick look at the three biggest spending groups—baby boomers, millenials and the often-overlooked “middle child,” generation X. According to Pew Research, there are around 77 million boomers and 83 million millennials. Because of their size, these two generational segments garner almost the complete focus of marketers. The smaller gen X segment, around 65 million, is typically awarded little regard, yet this generation is the most financially influential of the three and has the largest buying potential.

American Express research indicates that Xers have more spending power than any other generation, including the boomers. Although they only make up 25% of the population, the Xers account for 29% of estimated net worth dollars and 31% of total income dollars.

CONNECTING ACROSS TARGET-RELEVANT PLATFORMS

Whether you target boomers, Xers, millennials or all three, it’s important to know the best channels to connect with your audience.

Screen size, speed and performance, and length of task influenced device preference. The study showed that 81% of consumers across generations prefer to complete five-minute tasks via smartphone. That number drops to 43% for tasks that take between 10-20 minutes, indicating even millennials prefer laptop/PC for many high-involvement tasks.

According to Oracle Commerce, 40.7% of millenials shop online at least once a week, 36.8% shop on mobile and only 8.7% think seeing/touching is important before buying. Although 62.2% of millenials shop in-store at least once a week, 95.5% would check product info on their mobile while in the store.

By contrast, 16.4% of boomers shop online at least once a week, 4.8% shop on mobile and 20% think seeing/touching is important before buying. Seventy-four percent still prefer to shop in-store, but 68.4% would check product info on a mobile while in-store if possible. And 31.7% of boomers believe store staff should carry smart devices to handle customer inquiries.

Gen Xers fall somewhere in between. They grew up during the birth of technology, so they are comfortable with both traditional channels as well as digital media. According to Forrester Research, 48% listen to the radio, 62% still read newspapers and 85% have favorite TV shows. They are also quite active online for banking, shopping and researching products they want to buy. Like boomers, Xers develop loyal relationships with brands and are willing to pay a premium to brands they value and trust. However, like millennials, they will forsake brands that don’t reward their loyalty.

While all three generations may differ in their use of traditional and digital platforms, they have some key elements in common. They desire a seamless in-store and online experience, expect in-store staff to be equipped with technology for more informed, swifter and easier service, and want to be able to check product information in-store using their mobile devices.

MAKING SURE YOU GET IT RIGHT

Accurately defining your target markets and implementing relevant strategies to connect is just the beginning. Customer research will reveal how well you’re hitting the mark. Many companies turn to firms like BARE to assess and monitor marketing efforts.

Customer Satisfaction (CSAT) Surveys provide instant results, unlimited feedback, and allow for customer incentives in exchange for completing surveys. Surveys are cost-effective and user friendly. Mystery Shopping uses calls, clicks and/or visits. BARE’s global workforce of evaluators follow predefined scenarios and record experiences at various touch points throughout the customer journey.

BARE also offers rapid-fire business intelligence (BI). Analysis can be done at a global and/or regional level to compare results between regions, countries, store types, chains and scenarios. BARE’s BI comprehensive reports include insights and conclusions derived from your data and can identify the evolution of results over time.

Effective marketing takes more effort and time than ever before. Make sure you are investing these resources wisely to achieve maximum success.

WHAT IS INCIDENT MANAGEMENT AND HOW CAN DIGITAL CHECKLISTS HELP?

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A five-hour computer outage cost Delta Airlines $150 million in 2017. Similarly, companies lose an average of $300,000 per hour in revenue, staff productivity, and maintenance costs due to system outages. 

Major disruptions can significantly outweigh such expenses. The reason behind this is simple: customers who are unable to pay their bills, participate in a video conference or purchase a plane ticket are eager to switch to a competitor.

 

Moreover, such incidents can disrupt the organization’s processes and make them highly critical to its future. Therefore, incident management is vital to ensure smooth business operations and to avoid such incidents in the future. 

WHAT EXACTLY IS INCIDENT MANAGEMENT?

Businesses use dozens of technological packages in the forms of software and hardware to increase productivity. But like other systems, these IT systems too are vulnerable to breakdowns and stutters or can malfunction from time to time.

One incident could be all it takes to break your business practices, and it can throw your entire organization in flux. This is mainly because the incident occurs out of nowhere, and no one is prepared for it.

Incident management refers to a certain set of IT practices and preparations that your team or organization would carry out to measure KPI (Key Performance Indicators) and detect and solve problems or an “incident” in the business. 

Incident management ensures that your IT team can resolve technical malfunctions at the earliest, to reduce damage and even your reputation in the long run. For instance, you don’t want your website to stop running amidst a big sale, for it may repel customers indefinitely.

BENEFITS OF INCIDENT MANAGEMENT

A good incident management software will give KPIs to help the concerned team dramatically reduce incident response time.

However, it must be noted that KPIs themselves will not solve your problems. Still, they will assist you in identifying the source of the problem and directing your efforts toward digging more profound in the appropriate areas.

Here are some benefits of incident management:

  • Deriving vital KPIs for current and future use.
  • Prevention of incidents and risks.
  • Reduction and elimination of downtime.
  • Securing confidential data.
  • Improving customer service.
  • Better efficiency by identifying areas of improvement.
  • Mitigating spontaneous labor and costs.

HOW CAN A DIGITAL CHECKLIST HELP?

Manually conducting safety auditing, inspection management, and meeting compliance standards can be tedious.

But harnessing digital checklists, businesses can streamline incident management and make it more accessible.

All industries have a unique set of challenges they face during operations. Digital checklists simplify these processes, making it much easier to tackle challenges while maintaining an organized workplace.

Digital checklists can prove your team with some critical KPIs like timestamps, uptime, SLOs (Service Level Objectives), SLAs (Service Level Agreements), MTTR (mean time to repair, resolve, respond, or recovery), On-call time, MTTD (mean time to detect), and MTTA (mean time to acknowledge). 

Furthermore, you can use digital checklists for incident management to do the following:

  • Log all incidents.
  • Determine the location and sensitivity of the incident at hand.
  • Isolate the incident to ensure it doesn’t affect other resources.
  • Identify regulatory measures for the incident.
  • Assign duties throughout your team according to various factors for faster issue resolution. This can be done according to the category, location, and effectiveness.
  • Eradicate malfunctioned or compromised data.
  • Develop a list for forensics and hardware replacement if needed.
  • Analyze data to study why the problem arose and how you can avoid recurrence in the future.
  • Create an incident report that logs which areas of the organization were most affected.
  • Track and monitor all incidents to ensure accountability as well as faster resolution of incidents.
  • Improve security measures.

As you can see, digital checklists can be beneficial in the case of incident management.

HOW CAN BARE HELP?

BARE-IFY is an iAuditor alternative that helps you create digital checklists and carry out vital functions that support your organization to run smoothly and effectively.

BARE provides businesses with KPIs for incident management to identify and diagnose problems with processes and systems, provide benchmarks and realistic targets for the team to work toward, and serve as a springboard for more extensive inquiries.

Additionally, BARE has a user-friendly mobile app that operates offline, gathering data for you to inspect and analyze easily. A simple dashboard displays real-time results that are easy to gauge.

The BARE-IFY mobile audit application is easy to use and super practical. Revolutionize your business practices, meet standard compliances, and rise to the top.