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How customer behavior in APAC is progressing

The CX APAC practitioners were asked to evaluate the changing behaviors of their APAC consumers, and rate whether they agreed with the following statements. The pressure on APAC brands to be socially responsible is reportedly on the rise in the Asia-Pacific region, with 80 percent of respondents agreeing that buying decisions are influenced by a […]

WHAT IS INCIDENT MANAGEMENT AND HOW CAN DIGITAL CHECKLISTS HELP

A five-hour computer outage cost Delta Airlines $150 million in 2017. Similarly, companies lose an average of $300,000 per hour in revenue, staff productivity, and maintenance costs due to system outages.  Major disruptions can significantly outweigh such expenses. The reason behind this is simple: customers who are unable to pay their bills, participate in a video conference or purchase a plane […]

BARE International global presence expands under collaborative partnership with Vietnam-based firm SOI.Pro

Vietnam-based market research firm SOI.Pro selected BARE International, a global customer experience research company, to exchange insights and apply international standards to customer experience research. FAIRFAX, VA. (PRWEB) OCTOBER 06, 2022 BARE International (BARE) announced a new partnership with SOI.Pro, a market research company based in Vietnam with 10 years of experience in the field of […]

MOBILE AUDITING – LENDING A HELPING HAND TO YOUR EMPLOYEES

We all live in a modern era. People generally prefer to use cloud storage and digital technology in their day-to-day life. Gathering information on paper forms can be simpler compared to the usability and speed of the mobile audit application. Also, using paper forms may be too complicated and disorganized. It can take a lot […]

SAFETY AND SUSTAINABILITY THE EMERGING PILLARS OF WORK CULTURE

One of the popular buzzwords quoted in corporate investor meets and annual reports in recent times has been ‘Sustainable’. Over 93% of CEOs see sustainability as necessary for their company’s future. Sustainability has moved from being just an ‘add-on’ into ‘that’s how we do things here.’    The same goes with safety; organizations find their financial, social, and environmental risks, […]

IS YOUR RESTAURANT’S PIE OF REPAIR COSTS INCREASING DAY BY DAY

Any business has to incur a mix of fixed and variable expenses. If you are running a restaurant business, you will have expenses like salaries and rent that you incur irrespective of the number of open days and customers’ footfall. Expenses on food item purchases, however, would vary on the scale of business.    When […]

THE NOT SO HIDDEN COSTS OF IGNORING QUALITY CONTROL

All organizations, irrespective of their industry, have a vision. This vision is often fueled by the organization’s financial position. An effective quality control system ensures that a company’s financial position is strong and helps it ascend the trajectory of success. This also assists businesses to ensure customer satisfaction, build a strong brand image, and improve […]

Top 10 CX Challenges in APAC

Based on a survey by CX Network of 112 CX practitioners across Asia-Pacific, this report will explore the key CX trends, customer behavior shifts, spending priorities, and experience management pain points that are developing in the region. The top 10 CX challenges in APAC are: Linking CX initiatives to ROI and competing priorities Proving the […]

HOW MUCH CAN DELAYED INCIDENT REPORTING COST YOU?

Delayed incident reporting is an unfortunate but common problem in business management. Every company requires a reporting system to help track relevant incidents and take prompt actions. And that’s where incident management comes into the picture. It plays a critical role in the growth trajectory of organizations.   Reporting a potential incident on time enables more efficient management […]

Top 10 CX trends in APAC

Businesses must constantly enhance the experiences they deliver. Why? Because otherwise, brands risk losing clientele to competitors due to the rising customer expectations triggered by the innovative customer experiences delivered by market trailblazer brands. CX Network’s Global State of Customer Experience 2021 confirmed that the vast majority of customers will switch brands if they are […]