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Any business has to incur a mix of fixed and variable expenses. If you are running a restaurant business, you will have expenses like salaries and rent that you incur irrespective of the number of open days and customers’ footfall. Expenses on food item purchases, however, would vary on the scale of business. When […]
All organizations, irrespective of their industry, have a vision. This vision is often fueled by the organization’s financial position. An effective quality control system ensures that a company’s financial position is strong and helps it ascend the trajectory of success. This also assists businesses to ensure customer satisfaction, build a strong brand image, and improve […]
Based on a survey by CX Network of 112 CX practitioners across Asia-Pacific, this report will explore the key CX trends, customer behavior shifts, spending priorities, and experience management pain points that are developing in the region. The top 10 CX challenges in APAC are: Linking CX initiatives to ROI and competing priorities Proving the […]
Delayed incident reporting is an unfortunate but common problem in business management. Every company requires a reporting system to help track relevant incidents and take prompt actions. And that’s where incident management comes into the picture. It plays a critical role in the growth trajectory of organizations. Reporting a potential incident on time enables more efficient management […]
Businesses must constantly enhance the experiences they deliver. Why? Because otherwise, brands risk losing clientele to competitors due to the rising customer expectations triggered by the innovative customer experiences delivered by market trailblazer brands. CX Network’s Global State of Customer Experience 2021 confirmed that the vast majority of customers will switch brands if they are […]
Kantar and Google’s Top 50 Chinese Global Brand Builders latest report identifies a positive increase in Chinese brands’ overseas ‘Brand Power’ score, which signals their potential to increase market share and value in the future. BrandZBrand In the face of continued global disruption, 50 top Chinese brands have grown their collective overseas Brand Power by […]
During the pandemic, our free time was consumed with online shopping, where our buying behaviors changed – some for good, it seems. Based on studies, we tend to choose more wisely and much more slowly than pre-Covid due to the unpredictable restrictions and the numerous plans that were canceled. While leisure and sports products were the most […]
While many companies have already placed customer service at the top of their wish lists for 2022, not everyone is primed to realize their growth ambitions. We identified five customer traps that may ultimately impede a company’s chances of success, as well as insights and strategies to overcome these challenges. Customer service isn’t wowing customers […]
The bigger the store, the better the performance? How the latest ‘Super Store’ strategy helps fashion brands transform into new retail, and combat aging brick-and-mortar stereotypes. Joanna Wang stared at the appointment date that popped up on the phone page and found that the October schedule was almost gone. At the end of September, when […]
BARE International unveiled a new brand campaign, including a new logo identity, that reflects the company’s evolution from mystery shopping provider to experience research consultants and full-service program design. This milestone is celebrated alongside their 35th anniversary for providing world-class experience research programs. CEO and Co-Founder Dale Bare stated, “Our new logo showcases our ability […]
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