Customer Experience Design.

82% companies have customer experience journey map, but only 49% of them can make full use of these maps.

BARE is helping brands in creating a warm and unforgettable memory for every single contact with their customers.

Customer experience design can help to get to know the targeted groups, construct the complete customer experience journey, derive and verify in multi-dimensional data, guarantee competiveness and provide service improvement advices.

BARE will design the customer experience in the following steps:

Confirm Goal

Confirm client’s customer experience issues and set-up goal

Design Journey

Identify key points and pain points to design the entire customer experience journey

Refine Target

Refine the customer experience journey into specified service criteria by using various strategies

Verify Results

Verify CX design proposal and project result by integration of various data and advanced analysis

Improve Regularly

Improve the CX goal and results with the help of advanced technologies and continuous tracking

Client Case Study

business hand pushing service satisfaction on virtual screen

National Restaurant Customer Survey Case Study

A national restaurant company with multiple brands was receiving mixed information from their direct customer satisfaction surveys. BARE designed a new program that allowed the client to focus on what their customers expect.

DOWNLOAD THE RESTAURANT CUSTOMER SURVEY CASE STUDY

“BARE’s reporting capabilities are extremely in depth. They are able to give a broad spectrum view of the company as a whole or they can drill down to see regional and individual store data.”

Kevin ReynoldsPesident
Cardinal Bank

I have worked with many other mystery shopping companies, but BARE sets the gold standard in the industry. Thank you for providing a company that I am proud to say I contract with.

Sheila SmylieBARE Evaluator since 2003

“BARE’s reporting capabilities are extremely in depth. They are able to give a broad spectrum view of the company as a whole or they can drill down to see regional and individual store data.”

Kevin ReynoldsPesident
Cardinal Bank

I have worked with many other mystery shopping companies, but BARE sets the gold standard in the industry. Thank you for providing a company that I am proud to say I contract with.

Sheila SmylieBARE Evaluator since 2003