BARE INTERNATIONAL PROMOTES MELANIE CIHAK TO US DEPUTY GENERAL MANAGER, RECOGNIZING 20 YEARS OF EXCELLENCE IN CLIENT SERVICES AND VOC/CX STRATEGIES

BARE International announces Melanie Cihak’s well-deserved promotion to the US Deputy General Manager role, recognizing her two decades of exceptional service and contributions to client services and Customer Experience (CX) strategies. As Deputy General Manager for North America, she will lead BARE’s regional strategic initiatives with a focus on client relations, project management, and innovation. This promotion, along with recent key organizational promotions, demonstrates BARE International’s commitment to recognizing and cultivating internal talent.

BARE International, the global field force leader in customer experience research, is thrilled to announce the well-deserved promotion of Melanie Cihak to US Deputy General Manager. This milestone celebrates Cihak’s 20-plus years of dedicated service and outstanding contributions to client services and Customer Experience (CX) strategies at BARE International.

Melanie Cihak brings to her new role a wealth of experience that spans over 20 years, during which she has consistently demonstrated an unwavering commitment to delivering exceptional results. Her profound expertise in client engagement, combined with her strategic insights into VOC/CX strategies, has significantly enriched BARE International’s service offerings.

“I am both honored and thrilled to embark on this exciting new chapter with BARE International,” remarked Cihak. “I am eager to collaborate with our expert team to drive innovation, surpass client expectations, and lead our organization to continued success.”

As the Deputy General Manager for North America, Cihak will drive BARE International’s strategic vision for the region. Her extensive background in client relations, project management, and leadership will be instrumental in advancing innovation, streamlining operations, and fostering continued growth within the organization.

“I am immensely pleased to announce Melanie Cihak’s promotion to the US Deputy General Manager role,” stated Jason Bare, President of BARE International. “Melanie’s years of exemplary service and profound understanding of client needs have propelled our company forward. With her leadership, we are poised to continue delivering unparalleled insights that enable our clients to elevate their customer experiences.”

Earlier this year, BARE International proudly disclosed its certification as a Women’s Business Enterprise National Council (WBENC) company, exemplifying a steadfast commitment to fostering diversity and inclusivity within the corporate landscape. The organization also recently unveiled promotions for two remarkable team members. Michele Jowdy steps into the role of Director of Business Development for the Americas, leveraging her extensive expertise and strategic acumen to propel regional expansion efforts. Likewise, Gyselle Rodriguez assumes the Global Director of Operations role, responsible for the seamless orchestration of operations worldwide. These advancements underscore the company’s dedication to nurturing internal talent and pursuing excellence across all facets of its enterprise.

About BARE International:

With a legacy spanning 36 years, BARE International is a pioneering global provider of customer experience research. Catering to a diverse spectrum of industries, BARE International operates in more than 150 countries, supplying actionable insights provided by their in-house field force team that drive customer satisfaction, loyalty, and business efficacy. Learn more at http://www.bareinternational.com

BARE INTERNATIONAL CELEBRATES A DECADE OF EXCELLENCE WITH RECORD-BREAKING 10TH CONSECUTIVE MSPA ELITE STATUS

BARE International is proud to announce that it has once again been recognized with MSPA Elite status, marking a decade of unwavering excellence in the field of customer experience insights.

Out of more than 90 outstanding companies, only seven were chosen for the esteemed designation of Elite status. The announcement was made at the annual CME (Conference for Creating, Measuring, and Enhancing the Customer Journey) conference in Colorado Springs on October 5, 2023.

Rich Bradley, Governor of the MSPA Americas Board of Directors, described the designation as a “signal to the world” of being a leader in advancing the strategic goals of the MSPA Americas Board of Directors. He stated, “Your support in providing that industry leadership is greatly appreciated!”

Attending the conference were Michele Jowdy, Business Development Director for the Americas; Melanie Cihak, US Deputy General Manager; and Jason Bare, President of BARE International. They joined fellow industry leaders at the CME conference, engaging in valuable networking and knowledge-sharing sessions.

“Earning MSPA Elite status for the 10th consecutive year is a testament to our global team’s dedication and hard work,” stated Jason Bare. “We remain committed to delivering the highest level of customer experience insights through teamwork and innovation.”

The MSPA Elite honor represents the pinnacle of achievement within the mystery shopping and customer experience industry, recognizing companies that consistently demonstrate exceptional professionalism, commitment to quality, and outstanding service in customer experience research.

Cihak added, “This recognition reinforces our position as a trusted partner for businesses seeking to enhance their customer journeys. We are grateful for our clients’ continued trust in BARE International.”

CEO Mike Bare, who received the news while attending an international hospitality conference, remarked, “I’m immensely proud of our dedicated team, including our talented BARE team colleagues and the global field force of Independent Contractors who gather valuable insights for our clients.”

BARE International has consistently demonstrated its dedication to delivering actionable insights, leveraging a team of skilled professionals and a committed global field force of Independent Contractors. Their expertise in VOC research and business intelligence analytics has been pivotal in helping clients improve their customer experiences.

About BARE International:

With a legacy spanning 36 years, BARE International is a pioneering global provider of customer experience research. Catering to a diverse spectrum of industries, BARE International operates in more than 150 countries, supplying actionable insights provided by their in-house field force team that drive customer satisfaction, loyalty, and business efficacy. Learn more at https://en.bareinternational.com.cn/

BARE International Partners with Stella Kochen Susskind of SKS Customer Experience to Elevate Market Research and Customer Experience Insights

BARE International, a global field force agency and renowned market research firm, is excited to announce a strategic partnership with Stella Kochen Susskind, a distinguished thought leader and the driving force behind SKS Customer Experience.

This collaboration brings together BARE International's decades of expertise in market research and global field force with Stella Kochen Susskind's visionary insights in customer experience, creating a powerful alliance that promises to reshape the landscape of consumer insights across Brazil and LATAM.

SAO PAULO, BrazilAug. 30, 2023 /PRNewswire-PRWeb/ -- BARE International has consistently delivered unparalleled insights to businesses across industries, aiding them in making informed decisions to enhance customer satisfaction and loyalty.

With a vast network of mystery shoppers and a robust suite of research solutions, BARE International has earned its reputation as a pioneer in the market research domain.

"We are thrilled to join forces with Stella and SKS Customer Experience," said Mike Bare, CEO of BARE International. "Stella's innovative thinking and deep expertise align seamlessly with our commitment to delivering valuable insights to our clients. This collaboration will undoubtedly propel our capabilities to new heights, empowering businesses to create unparalleled customer experiences."

Stella Kochen Susskind is a highly respected expert in customer experience. Her innovative strategies and deep understanding of consumer behavior have transformed businesses all over the world. As the founder of SKS Customer Experience and a published author of 'Mystery Shopper: The Methodology that Revolutionized Customer Service,' which became a bestseller and the first book about Mystery Shopping in Latin America, Stella has developed methodologies that combine emotional intelligence, data analytics, and human-centric design to drive remarkable customer journeys.

"When my publisher asked me to write a book about the Mystery Shopping methodology, I gladly accepted the challenge. I always strive to keep setting new goals and pushing myself forward. Slowing down is just not in my nature," chuckled Susskind. "The Mystery Shopping market has undergone significant changes, with the focus on omnichannel experiences becoming the norm. It's our responsibility to constantly update our concepts and methodologies to keep up with these changes."

Through this partnership, BARE International and Susskind aim to revolutionize how businesses approach market research and enhance customer experience. By synergizing BARE International's data-driven research capabilities with Stella's thought-provoking insights, the partnership will offer comprehensive solutions that unravel the nuances of consumer preferences and provide actionable recommendations to optimize every touchpoint of the customer journey.

Susskind expressed her excitement about the partnership, saying, "Mike and I have known each other for almost 17 years; we always admire each other´s career and life goals, learning from each other's experiences. I am honored to collaborate with BARE International, a company with the same passion for understanding and enhancing customer experiences."

"This is indisputably a unique opportunity to build even more innovative, creative, and customized projects," said Tania Alves, General Manager of the BARE Brazil office. "Joining efforts to achieve our mission of helping our partners pursue excellence in their customers' journeys."

The partnership aims to launch a series of polls and insights that will delve into the latest trends in customer behavior, market dynamics, and innovative research methodologies. BARE International and Susskind intend to guide businesses toward sustainable growth and customer-centric excellence by pooling their collective wisdom.

"Her vast experience in Mystery Shopping and Customer Experience Research will be an invaluable addition to our team and benefit our client partners in Brazil and throughout LATAM," shared Michele Jowdy, Business Development Director of the Americas. "With Stella's help, we are excited to continue to build even better CX programs for our client partners."

About BARE International
BARE International is a global field force agency specializing in customer experience and market research. With over 35 years of experience, BARE International has provided valuable insights to businesses across industries, helping them make informed decisions to enhance customer satisfaction and loyalty. For more information, visit https://www.bareinternational.com

About Stella Kochen Susskind
Stella Kochen Susskind is a thought leader in customer experience and the founder of SKS Customer Experience. With a career spanning several decades, Stella has pioneered innovative approaches to understanding and improving customer journeys. Her expertise lies in blending emotional intelligence, data analytics, and design principles to transform businesses and create lasting connections with customers. For more information, visit https://www.skscustomerexperience.com

BARE International Announces New CEO Appointment and Second-Generation Promotion in Family-Owned Business

BARE International, a family-owned company in the customer experience industry, has appointed Jason Bare as the new President. With an in-depth understanding and passion for customer experience research, Jason's appointment reinforces the company's commitment to delivering exceptional services with a fresh and innovative approach. After serving as CEO for 36 years, Dale Bare has also announced her retirement. Former President Michael Bare will be taking over as the new CEO while Dale will still provide advisory support as the CEO Emerita.

FAIRFAX, Va.July 11, 2023 /PRNewswire-PRWeb/ -- BARE International, a prominent family-owned business in the customer experience industry, is excited to announce the appointment of Jason Bare as the new President. This transition marks a significant milestone for the company as it enters a new era of leadership, driven by the vision and expertise of the second generation of the family.

"I am incredibly honored and excited to assume the role of President at BARE International," said Jason Bare. "I deeply appreciate the foundation laid by my parents and the hard work and dedication that have made BARE International the success it is today."

Jason Bare has a unique perspective and a strong understanding of the company's core values and legacy. Having grown up with the company, he has a deep passion for customer experience research and is committed to maintaining BARE International's reputation for excellence.

With this transition, BARE International also announced the retirement of Chief Executive Officer Dale Bare, who served as CEO for 36 years.

"In 1987, I could never have imagined that with only $12 worth of business cards and an electric typewriter in our home basement, we would grow to become a global business supporting over 165 countries," stated Dale Bare in a letter to the company. "Together, we have expanded into new markets and launched innovative services, positioning BARE International as an industry leader."

"Dale's people skills, attention to detail, and patience remain as building blocks to our success. It was a pleasure to harmonize our strengths over the years," shared co-founder Michael Bare. "Dale leaves a legacy that remains vital to our continued growth."

Former President Michael Bare will be appointed CEO, and Dale Bare will continue to support the company as the CEO Emerita in an advisory capacity and remain involved in the company's shared goals.

This news is just the latest milestone for BARE International, following the May grand opening of a new office in Madrid, on the heels of having achieved ISO/IEC 27001:2013 certification for its Information Security Management System (ISMS) and a Bronze Sustainability Rating from EcoVadis.

Michael Bare expressed his confidence in the new leadership and the company's future. "Jason brings a fresh perspective and an unwavering commitment to our company's values. Dale and I are thrilled to witness his growth and see him take BARE International to new heights."

As BARE International embraces this exciting new chapter, it remains dedicated to delivering exceptional services and maintaining strong relationships with customers, partners, and employees. The company will continue to uphold its core values of innovation, passion, and excellence and remains committed to providing the highest quality of experience research and business intelligence insights in the industry.

BARE International Announces the Opening of a New Office in Madrid, Spain

BARE International has opened a new office in Madrid, Spain, as part of its strategic plan to strengthen its global presence and deliver superior customer experience research and evaluation services.

MADRIDMay 24, 2023 /PRNewswire-PRWeb/ -- BARE International Europe has established a new office in Madrid to better serve its expanding clientele in Spain and nearby areas. This new office serves as a central location for many of the company's latest client partnerships and reinforces its dedication to delivering top-notch customer experience solutions and intelligence to global enterprises.

"After Antwerp and Budapest, the opening in Madrid represents the desire for BARE to look more at the Mediterranean area and all the opportunities that are arising here," states Europe Director of Business Development Antonio Maiorano. "This opening marks the beginning of several initiatives aimed at expanding the presence of the BARE team not just in Spain, but throughout the European Union."

On May 22, 2023, BARE International Europe hosted a grand opening event led by Maiorano and other key members of the company, including President Michael Bare, General Manager Jenő Zsiga, and Business Development Manager Giovanni Fiore. The event welcomed clients and industry professionals, emphasizing the company's commitment to building strong relationships and providing exceptional services.

Mike Bare, the President of BARE International, expressed his excitement in welcoming and hosting various client partners and colleagues during the inaugural week. "Our goal is to strengthen our presence in Spain through a more direct approach," says Bare. "We look forward to further supporting our clients' success in this region."

The grand opening featured insightful discussions on customer experience trends, interactive demonstrations of BARE International's innovative solutions, and networking opportunities for attendees. It was an excellent platform for businesses to explore partnership possibilities and gain valuable industry insights from BARE International's seasoned experts.

About BARE International:
BARE International is a global provider of customer experience research and evaluation services, helping businesses improve their service quality and enhance customer satisfaction. They have over 35 years of experience and operate in over 150 countries, making them a trusted choice for businesses worldwide. Their services include mystery shopping, surveys, audits, and data-driven solutions to help businesses create exceptional customer experiences. For more information about BARE International and its services, please visit http://www.bareinternational.eu.

BARE International Achieves ISO Certification for Information Security Management System

BARE International, a leading market research company, has achieved the ISO/IEC 27001:2013 certification for its Information Security Management System (ISMS), earning an elite leadership role in the market research industry.

BUDAPEST, HungaryMay 3, 2023 /PRNewswire-PRWeb/ -- BARE International, a leading market research company, has achieved the ISO/IEC 27001:2013 certification for its Information Security Management System (ISMS), earning an elite leadership role in the market research industry.

The ISO (International Organization for Standardization) certification is an internationally recognized standard focusing on information security and data management, a growing concern across businesses and consumers worldwide. The certification process involved an extensive audit of BARE International's operations, including its policies, procedures, and systems by an independent assurance and risk management firm.

By earning this certification, BARE International has established a robust information security management system that meets the highest international standards. Requirements include physical protection of data, systems architecture, and operational processes such as risk management and business continuity.

"We are very excited to reach this milestone," said Péter Bodnár, Chief Technology Officer for BARE International. "Achieving ISO 27001 is not only about meeting a set of standards but also about building trust with our clients and partners. It demonstrates our commitment to information security and assures them that their data is in safe hands."

Businesses can meet regulatory requirements by working with an ISO 27001-certified company. The certification confirms that BARE International is committed to protecting clients' confidential information and providing secure and reliable services, which is especially important for businesses that handle sensitive data. By working with a certified company, clients can mitigate the risks of data breaches, which can devastate businesses.

"This certification further enhances our reputation as a leading customer experience market research company," said President Michael Bare. "It is a testament to our teams' hard work and dedication, and we are proud to have achieved this important milestone."

About BARE International:
BARE International sets the industry standard as the largest independent provider of customer experience research, data, and analytics for companies worldwide. Founded in 1987, BARE International is a family-owned business with global capabilities. BARE is headquartered in the Washington, D.C. suburb of Fairfax, Virginia, with thirteen offices worldwide. To learn more about BARE International's customer experience research, visit https://www.bareinternational.com.

BARE INTERNATIONAL HONORED WITH ELITE RESEARCH FIRM STATUS ACROSS MULTIPLE REGIONS

Global Experience Research Firm BARE International earns Elite designation from Mystery Shopping Professionals Association Americas and Europe/Africa.

BARE International Europe has been announced as an Elite Customer Experience Firm and will be awarded at the MSPA Europe/Africa annual conference in Portugal in May.

“To be compliant with MSPA Elite membership standards is part of the BARE Europe everyday life,” shares BARE Europe General Manager Jenő Zsiga. “We are really proud of being awarded this designation which validates our commitment to high quality standards as a customer experience service provider and reliable partner.”

The announcement comes on the heels of BARE International’s record ninth consecutive honor of Elite status designated by MSPA Americas for their North America corporate office.

MSPA, the trade association for companies engaged in creating, measuring, and enhancing the customer journey, announced the MSPA Americas Chapter winners of its annual Elite program for 2023 at its recent CME Conference in New Orleans.

MSPA Americas Elite companies are those members of the organization which most support the mission and objectives of MSPA Americas, as set annually by the board of directors, in advancing the stature and relevance of the trade association. The designation, earned through advancing association goals in 2022, is effective for 2023.

“On behalf of the Board of Directors of MSPA Americas, I’m proud to congratulate these outstanding companies for their support of our association’s mission, and their leadership in advancing the association’s goals for the customer experience and retail service provider industries as a whole,” said MSPA Americas President Stan Hart. “We all are grateful for their lead-by-example support, and we are honored to recognize them for achievements.”

The MSPA operates on a regional basis worldwide, with Chapters located in America, Europe/Africa and Asia/Pacific.  Member companies unite as a common body for the purpose of strengthening the Mystery Shopping industry through combined efforts and actions.

“It’s an honor to be an Elite member of MSPA Europe/Africa. We want to continue to innovate for our clients and for the industry,” says Antonio Maiorano, Business Development Manager of BARE International Europe. “Customer experience research is an ever-changing environment, and we strive to be the trail blazers and discover new paths for experience excellence.”

“For 35 years, we’ve dedicated our business to providing the best, actionable insights to our client partners,” adds Jason Bare, Global Vice-President. “As we look forward, we remain committed to delivering innovative solutions and exceptional results for our clients. This award is a strong validation of our work and encourages us to continue to push the boundaries of what is possible.”

In July of 2022, BARE International celebrated 35 years and introduced a soft rebranding including a modern logo that further defined the evolution of Customer Experience Research and BARE’s commitment to providing support businesses need.

“Our clients are true partners in business, and we share their goals,” stated CEO Dale Bare. “We recognize that each client has a unique path based on their needs in that moment of time, and we’re here to provide guidance through meaningful insight collection and analysis.”

Read the original press release here.


About BARE International

BARE International sets the industry standard as the largest independent provider of customer experience research, data, and analytics for companies worldwide. Founded in 1987, BARE International is a family-owned business with global capabilities. BARE is headquartered in the Washington, D.C. suburb of Fairfax, Virginia with ten offices around the world. To learn more about BARE International’s customer experience research services and their dedicated field force of evaluators, visit http://www.bareinternational.com

About MSPA Americas

MSPA Americas connects and supports businesses which measure, quantify, aggregate, interpret, and re- define customer experience through varied research and merchandising methodologies. Widely recognized as the leader in customer experience measurement, management, and training, MSPA Americas provides essential support to its members, and promotes the benefits and services of its diverse companies to enhance the industries they serve. Learn more at https://www.mspa-americas.org/

About MSPA Europe/Africa

MSPA Europe/Africa is the trade association representing the customer experience industry, established to provide timely, actionable, and impactful resources for shaping the future of business communities. MSPA Elite is an awards program designed to recognize the leading companies that are shouldering the advancement of the customer experience industry. Learn more at https://www.mspa-ea.org/

About BARE International

BARE International sets the industry standard as the largest independent provider of customer experience research, data, and analytics for companies worldwide. Founded in 1987, BARE International is a family-owned business with global capabilities. BARE is headquartered in the Washington, D.C. suburb of Fairfax, Virginia with ten offices around the world. To learn more about BARE International’s customer experience research services and their dedicated field force of evaluators, visit http://www.bareinternational.com

A GREAT CX IS MORE THAN LUCK

St. Patrick’s Day is a widely celebrated holiday that has its roots in Ireland but has become a global event. It’s a day filled with green decorations, parades, traditional Irish food, and of course, plenty of green drinks. While many people associate St. Patrick’s Day with luck, the truth is that creating a great customer experience is not just about luck – it takes intention, effort, and a commitment to delivering outstanding service. 

 

“The key to a successful business is not luck, but a commitment to creating exceptional customer experiences.” – Shep Hyken 

On St. Patrick’s Day, businesses have an opportunity to create memorable experiences for their customers. From Irish pubs to retail shops, the day provides a chance to show off their festive spirit and engage with their customers in new ways. However, to truly stand out and make a lasting impression, it’s essential to prioritize the customer experience and create a seamless, enjoyable interaction. 

One crucial aspect of providing a positive customer experience is to understand your customers’ needs and preferences. Are they looking for a traditional Irish meal, a lively atmosphere, or a low-key celebration? By getting to know your customers and anticipating their needs, you can create a personalized experience that exceeds their expectations. 

Another key factor in creating a great customer experience is to be responsive and attentive. This means listening carefully to your customers, addressing their concerns, and following up to ensure their satisfaction. Whether it’s providing excellent service, offering promotions or discounts, or simply showing gratitude for their business, small gestures can go a long way in building a loyal customer base. 

In addition to these essential elements, creating a standout customer experience also requires a commitment to continuous improvement. This means regularly seeking feedback, assessing performance, and making necessary adjustments to enhance the customer experience. By prioritizing these efforts, businesses can foster a culture of excellence that builds trust and loyalty among their customers. 

In conclusion, while St. Patrick’s Day may be associated with luck, creating a great customer experience is anything but. It requires effort, intention, and a commitment to delivering outstanding service. By prioritizing customer needs, being responsive and attentive, and continually seeking to improve, businesses can create a memorable St. Patrick’s Day experience that keeps customers coming back for more. So, let’s raise a glass to excellent customer service, and may the luck of the Irish be with you! 

Let BARE International improve your luck, contact us to start the conversation today.


CASE STUDY RESTAURANT CUSTOMER SURVEYS.

By partnering with BARE, this national restaurant company was able to gather valuable information regarding exactly what its customers found important, and then channeled that feedback into the quantitative measurement of service and brand standards.

Download the case study here.

WBENC-CERTIFIED BARE INTERNATIONAL CELEBRATES INTERNATIONAL WOMEN’S DAY

Global market research firm BARE International recently earned its 20th consecutive certification by the Business Enterprise National Council. CEO Dale Bare shares, “We have an amazing tenure of employees, so it makes us very happy to know that we have created a workplace that is appealing to people, and they want to work for BARE.”

 

In honor of International Women’s Day, BARE International celebrates the women leaders who are make a significant impact in the business world. Women leaders bring a unique perspective to the table, which is vital in today’s rapidly changing business landscape.

Dale Bare has been the CEO of BARE International for over 35 years. “Dale is the backbone of operations, handling the finances—especially challenging as we expanded into foreign markets—staffing, HR, facilities, and all functions essential to keeping the business running smoothly,” shared Mike Bare, President.

WBENC’s national standard of certification is a meticulous process including an in-depth review of the business and site inspection. The certification process is designed to confirm the business is at least 51% owned, operated, and controlled by a woman or women.

At BARE, we recognize the value of diversity and inclusion in the workplace. We are proud to have several exceptional women leaders – Global Department Leaders, including our Chief Financial Officer Maggie Dorfman, and General Managers – within our organization who are driving our success. They bring a collaborative and empathetic approach to leadership, which leads to better communication, increased innovation, and improved problem-solving.

“We know we are where we are because of the talent and dedication that supports us,” stated Dale. “All work must be carried out with three basic ideals in mind: quality, innovation and passion.”

Our female leaders at BARE have proven time and time again that they are capable of leading successful businesses. They have strong multitasking skills, are focused on building relationships, and creating a positive work environment. We appreciate their dedication and contributions to our organization, and we are committed to supporting their continued growth and development.

On this International Women’s Day, we want to thank all the women who are making a difference in the business world. We celebrate your achievements and are committed to supporting your continued success.


About BARE International: BARE International sets the industry standard as the largest independent provider of customer experience research, data, and analytics for companies worldwide. Founded in 1987, BARE International is a family-owned business with global capabilities providing unmatched service and supporting businesses in over twenty industries.  

BARE is headquartered in the Washington, D.C. suburb of Fairfax, Virginia with ten offices around the world. On any given day, BARE International is doing business for clients in more than 150 countries, completing more than 50,000 evaluations/audits each month. To learn more about BARE International’s customer experience research services and their dedicated field force of evaluators, visit https://www.bareinternational.com  

About WBENC: Founded in 1997, WBENC is the nation’s leader in women’s business development and the leading third-party certifier of businesses owned and operated by women, with more than 13,000 certified Women’s Business Enterprises, 14 national Regional Partner Organizations, and over 300 Corporate Members. More than 1,000 corporations representing America’s most prestigious brands as well as many states, cities, and other entities accept WBENC certification. For more information, visit https://www.wbenc.org

BARE INTERNATIONAL DESIGNATED “ELITE EXPERIENCE RESEARCH COMPANY” FOR RECORD NINTH CONSECUTIVE YEAR

Congratulations to BARE International for earning Elite Company status from Mystery Shopping Professionals Association Americas. This will be the record ninth consecutive year BARE has earned this prestigious honor.

For a record ninth year in a row, BARE International is honored to be a recipient of Elite company status, as designated by MSPA Americas.

MSPA Americas, the trade association for companies engaged in creating, measuring and enhancing the customer journey, announced the winners of its annual Elite program for 2023 at its recent CME Conference in New Orleans. MSPA Americas Elite companies are those members of the organization which most support the mission and objectives of MSPA Americas, as set annually by the board of directors, in advancing the stature and relevance of the trade association. The designation, earned through advancing association goals in 2022, is effective for 2023.

“On behalf of the Board of Directors of MSPA Americas, I’m proud to congratulate these outstanding companies for their support of our association’s mission, and their leadership in advancing the association’s goals for the customer experience and retail service provider industries as a whole,” said MSPA Americas President Stan Hart. “We all are grateful for their lead-by-example support, and we are honored to recognize them for achievements.”

In July, BARE International celebrated 35 years and introduced a soft rebranding including a modern logo that further defined the evolution of Customer Experience Research and BARE’s commitment to providing support businesses need.

“Our clients are true partners in business, and we share their goals,” stated CEO Dale Bare. “We recognize that each client has a unique path based on their needs in that moment of time, and we’re here to provide guidance through meaningful insight collection and analysis.”

“Our team’s tireless dedication to providing our clients with the most accurate and comprehensive insights into their customers’ experience is what sets us apart,” states President and Co-Founder Mike Bare. “We are committed to continuously improving our offerings and services to ensure that our clients receive the highest quality of customer experience research.”

“For 35 years, we’ve dedicated our business to providing the best, actionable insights to our client partners,” states Jason Bare, Global Vice-President.

“As we look forward, we remain committed to delivering innovative solutions and exceptional results for our clients. This award is a strong validation of our work and encourages us to continue to push the boundaries of what is possible.”

About BARE International

BARE International sets the industry standard as the largest independent provider of customer experience research, data, and analytics for companies worldwide. Founded in 1987, BARE International is a family-owned business with global capabilities. BARE is headquartered in the Washington, D.C. suburb of Fairfax, Virginia with ten offices around the world. To learn more about BARE International’s customer experience research services and their dedicated field force of evaluators, visit http://www.bareinternational.com

 

About MSPA Americas

MSPA Americas connects and supports businesses which measure, quantify, aggregate, interpret, and re- define customer experience through varied research and merchandising methodologies. Widely recognized as the leader in customer experience measurement, management, and training, MSPA Americas provides essential support to its members, and promotes the benefits and services of its diverse companies to enhance the industries they serve. Learn more at https://www.mspa-americas.org/