CUSTOMER EXPERIENCE RESEARCH.

OMNICHANNEL INSIGHTS FOR YOUR OMNICHANNEL INVESTMENTS.

You probably have a store, website, eCommerce site, WeChat, maybe even an app. Your teams have training opportunities invested to ‘match’ the messaging your platforms are marketing. All of these tools, from your online branding to your employee’s training, are used to engage and connect with your customers in hopes to provide a seamless customer experience for your customers. BARE solutions are aggregated into one platform, giving insights on how your platforms, from your brick and mortar locations and more, are working together to create a seamless customer experience.

BARE will help brands conduct customer experience following below steps:

Onboarding

Identity needs and goal
Confirm research channel and strategy
Assign person in charge

Project Design

Build research model and questionnaire
Confirm project plan
Confirm evaluators criteria

Resource Management

Select evaluators
Train evaluators
Fieldwork

Quality Control

Review research data
Redo not qualified reports complimentary

Disputes Follow-up

Objections and appeals by different level
Feedback will be provided in 10 work days

Delivery

Report delivery
Business Intelligence report delivery (optional)

Client Case Study

business hand pushing service satisfaction on virtual screen

National Restaurant Customer Survey Case Study

A national restaurant company with multiple brands was receiving mixed information from their direct customer satisfaction surveys. BARE designed a new program that allowed the client to focus on what their customers expect.

DOWNLOAD THE RESTAURANT CUSTOMER SURVEY CASE STUDY

“BARE’s reporting capabilities are extremely in depth. They are able to give a broad spectrum view of the company as a whole or they can drill down to see regional and individual store data.”

Kevin ReynoldsPesident
Cardinal Bank

I have worked with many other mystery shopping companies, but BARE sets the gold standard in the industry. Thank you for providing a company that I am proud to say I contract with.

Sheila SmylieBARE Evaluator since 2003

“BARE’s reporting capabilities are extremely in depth. They are able to give a broad spectrum view of the company as a whole or they can drill down to see regional and individual store data.”

Kevin ReynoldsPesident
Cardinal Bank

I have worked with many other mystery shopping companies, but BARE sets the gold standard in the industry. Thank you for providing a company that I am proud to say I contract with.

Sheila SmylieBARE Evaluator since 2003