BLACK FRIDAY TRENDS 2023: WHAT THE NUMBERS REVEAL

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The holiday season is in full swing, and our recent Black Friday Flash Survey delved into the shopping habits of 1057 respondents. The results are in, shedding light on intriguing consumer behaviors that paint a vivid picture o...
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7 SECRETS TO ELEVATING THE GUEST EXPERIENCE

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In an era where the hospitality landscape is evolving rapidly, guest experience has emerged as a defining factor for hotels’ success. Exceptional guest experiences are a blend of thoughtful strategies, operational excellence, a...
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TOP 4 CXPECTATIONS IN 2023

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As we move further into 2023, customer experience has become more important than ever before. With increased competition and consumer awareness, businesses that prioritize customer experience are more likely to succeed in the ...
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WHO WILL BE GETTING YOUR ‘LIKES’ THIS HOLIDAY SEASON?

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Holiday shopping season is here… but who will getting your business and social feedback? The key to a profitable and joyful holiday retail season is ensuring exceptional customer service across all channels where customer inter...
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CONNECTING WITH YOUR TARGET MARKETS DURING THE YEAR’S BUSIEST SHOPPING SEASON

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It’s that crazy time of year when marketers pull out all the stops to capture their share of holiday consumption. In the past, the day after Thanksgiving would launch the season’s retail insanity. In recent years, the holiday s...
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WHAT IS INCIDENT MANAGEMENT AND HOW CAN DIGITAL CHECKLISTS HELP?

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A five-hour computer outage cost Delta Airlines $150 million in 2017. Similarly, companies lose an average of $300,000 per hour in revenue, staff productivity, and maintenance costs due to system outages.  Major disruptions ca...
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MOBILE AUDITING – LENDING A HELPING HAND TO YOUR EMPLOYEES

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We all live in a modern era. People generally prefer to use cloud storage and digital technology in their day to day life. Gathering information on paper forms can be simpler compared to the usability and speed of the mobile a...
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SAFETY AND SUSTAINABILITY: THE EMERGING PILLARS OF WORK CULTURE

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One of the popular buzzwords quoted in corporate investor meets and annual reports in recent times have been ‘Sustainable’. Over 93% of CEOs see sustainability as necessary for their company’s future. Sustainability has moved ...
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IS YOUR RESTAURANT’S PIE OF REPAIR COSTS INCREASING DAY BY DAY?

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Any business has to incur a mix of fixed and variable expenses. If you are running a restaurant business, you will have expenses like salaries and rent that you incur irrespective of the number of open days and customers’ foot...
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THE NOT SO HIDDEN COSTS OF IGNORING QUALITY CONTROL

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All organizations, irrespective of their industry, have a vision. This vision is often fueled by the organizations’ financial position. An effective quality control system ensures  that a company’s financial position is strong...
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