A GREAT CX IS MORE THAN LUCK

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St. Patrick’s Day is a widely celebrated holiday that has its roots in Ireland but has become a global event. It’s a day filled with green decorations, parades, traditional Irish food, and of course, plenty of green drinks. Whi...
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WBENC-CERTIFIED BARE INTERNATIONAL CELEBRATES INTERNATIONAL WOMEN’S DAY

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Global market research firm BARE International recently earned its 20th consecutive certification by the Business Enterprise National Council. CEO Dale Bare shares, “We have an amazing tenure of employees, so it makes us very h...
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FOOD FOR THOUGHT THIS VALENTINE’S DAY

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Customer service is an integral part of running a successful restaurant. It doesn’t matter how fabulous your new restaurant looks or how delicious the food is, if the service isn’t good, customers are not likely to return. &nbs...
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TOP 4 CXPECTATIONS IN 2023

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As we move further into 2023, customer experience has become more important than ever before. With increased competition and consumer awareness, businesses that prioritize customer experience are more likely to succeed in the ...
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WHO WILL BE GETTING YOUR ‘LIKES’ THIS HOLIDAY SEASON?

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Holiday shopping season is here… but who will getting your business and social feedback? The key to a profitable and joyful holiday retail season is ensuring exceptional customer service across all channels where customer inter...
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CONNECTING WITH YOUR TARGET MARKETS DURING THE YEAR’S BUSIEST SHOPPING SEASON

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It’s that crazy time of year when marketers pull out all the stops to capture their share of holiday consumption. In the past, the day after Thanksgiving would launch the season’s retail insanity. In recent years, the holiday s...
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How customer behavior in APAC is progressing

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The CX APAC practitioners were asked to evaluate the changing behaviors of their APAC consumers, and rate whether they agreed with the following statements. The pressure on APAC brands to be socially responsible is reportedly ...
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WHAT IS INCIDENT MANAGEMENT AND HOW CAN DIGITAL CHECKLISTS HELP

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A five-hour computer outage cost Delta Airlines $150 million in 2017. Similarly, companies lose an average of $300,000 per hour in revenue, staff productivity, and maintenance costs due to system outages.  Major disruptions ca...
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MOBILE AUDITING – LENDING A HELPING HAND TO YOUR EMPLOYEES

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We all live in a modern era. People generally prefer to use cloud storage and digital technology in their day-to-day life. Gathering information on paper forms can be simpler compared to the usability and speed of the mobile a...
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SAFETY AND SUSTAINABILITY THE EMERGING PILLARS OF WORK CULTURE

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One of the popular buzzwords quoted in corporate investor meets and annual reports in recent times has been ‘Sustainable’. Over 93% of CEOs see sustainability as necessary for their company’s future. Sustainability has moved f...
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