Top 10 CX trends in APAC

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Businesses must constantly enhance the experiences they deliver. Why? Because otherwise, brands risk losing clientele to competitors due to the rising customer expectations triggered by the innovative customer experiences deli...
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CHINESE BRANDS CONTINUE TO GAIN GLOBAL RECOGNITION

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Kantar and Google’s Top 50 Chinese Global Brand Builders latest report identifies a positive increase in Chinese brands’ overseas ‘Brand Power’ score, which signals their potential to increase market share and value in the futu...
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TOP 3 FREQUENTLY ASKED QUESTIONS ABOUT BUYERS IN AN ONLINE SHOPPING WORLD

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During the pandemic, our free time was consumed with online shopping, where our buying behaviors changed – some for good, it seems. Based on studies, we tend to choose more wisely and much more slowly than pre-Covid due to the ...
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FIVE CUSTOMER SERVICE TRAPS THAT COULD DERAIL GROWTH

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While many companies have already placed customer service at the top of their wish lists for 2022, not everyone is primed to realize their growth ambitions. We identified five customer traps that may ultimately impede a company...
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