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How customer behavior in APAC is progressing

The CX APAC practitioners were asked to evaluate the changing behaviors of their APAC consumers, and rate whether they agreed with the following statements. The pressure on APAC brands to be socially responsible is reportedly ...

WHAT IS INCIDENT MANAGEMENT AND HOW CAN DIGITAL CHECKLISTS HELP

A five-hour computer outage cost Delta Airlines $150 million in 2017. Similarly, companies lose an average of $300,000 per hour in revenue, staff productivity, and maintenance costs due to system outages.  Major disruptions ca...

BARE International global presence expands under collaborative partnership with Vietnam-based firm SOI.Pro

Vietnam-based market research firm SOI.Pro selected BARE International, a global customer experience research company, to exchange insights and apply international standards to customer experience research. FAIRFAX, VA. (PRWEB)...

MOBILE AUDITING – LENDING A HELPING HAND TO YOUR EMPLOYEES

We all live in a modern era. People generally prefer to use cloud storage and digital technology in their day-to-day life. Gathering information on paper forms can be simpler compared to the usability and speed of the mobile a...

SAFETY AND SUSTAINABILITY THE EMERGING PILLARS OF WORK CULTURE

One of the popular buzzwords quoted in corporate investor meets and annual reports in recent times has been ‘Sustainable’. Over 93% of CEOs see sustainability as necessary for their company’s future. Sustainability has moved f...

IS YOUR RESTAURANT’S PIE OF REPAIR COSTS INCREASING DAY BY DAY

Any business has to incur a mix of fixed and variable expenses. If you are running a restaurant business, you will have expenses like salaries and rent that you incur irrespective of the number of open days and customers’ foot...

THE NOT SO HIDDEN COSTS OF IGNORING QUALITY CONTROL

All organizations, irrespective of their industry, have a vision. This vision is often fueled by the organization’s financial position. An effective quality control system ensures that a company’s financial position is strong ...

Top 10 CX Challenges in APAC

Based on a survey by CX Network of 112 CX practitioners across Asia-Pacific, this report will explore the key CX trends, customer behavior shifts, spending priorities, and experience management pain points that are developing i...

Top 10 CX trends in APAC

Businesses must constantly enhance the experiences they deliver. Why? Because otherwise, brands risk losing clientele to competitors due to the rising customer expectations triggered by the innovative customer experiences deli...

CHINESE BRANDS CONTINUE TO GAIN GLOBAL RECOGNITION

Kantar and Google’s Top 50 Chinese Global Brand Builders latest report identifies a positive increase in Chinese brands’ overseas ‘Brand Power’ score, which signals their potential to increase market share and value in the futu...