Posts

IS YOUR RESTAURANT’S PIE OF REPAIR COSTS INCREASING DAY BY DAY

Any business has to incur a mix of fixed and variable expenses. If you are running a restaurant business, you will have expenses like salaries and rent that you incur irrespective of the number of open days and customers’ foot...

THE NOT SO HIDDEN COSTS OF IGNORING QUALITY CONTROL

All organizations, irrespective of their industry, have a vision. This vision is often fueled by the organization’s financial position. An effective quality control system ensures that a company’s financial position is strong ...

Top 10 CX Challenges in APAC

Based on a survey by CX Network of 112 CX practitioners across Asia-Pacific, this report will explore the key CX trends, customer behavior shifts, spending priorities, and experience management pain points that are developing i...

Top 10 CX trends in APAC

Businesses must constantly enhance the experiences they deliver. Why? Because otherwise, brands risk losing clientele to competitors due to the rising customer expectations triggered by the innovative customer experiences deli...

CHINESE BRANDS CONTINUE TO GAIN GLOBAL RECOGNITION

Kantar and Google’s Top 50 Chinese Global Brand Builders latest report identifies a positive increase in Chinese brands’ overseas ‘Brand Power’ score, which signals their potential to increase market share and value in the futu...

TOP 3 FREQUENTLY ASKED QUESTIONS ABOUT BUYERS IN AN ONLINE SHOPPING WORLD

During the pandemic, our free time was consumed with online shopping, where our buying behaviors changed – some for good, it seems. Based on studies, we tend to choose more wisely and much more slowly than pre-Covid due to the ...

FIVE CUSTOMER SERVICE TRAPS THAT COULD DERAIL GROWTH

While many companies have already placed customer service at the top of their wish lists for 2022, not everyone is primed to realize their growth ambitions. We identified five customer traps that may ultimately impede a company...

HOW ‘SUPER STORE’ DESIGNS ENHANCE CUSTOMER EXPERIENCES

The bigger the store, the better the performance? How the latest ‘Super Store’ strategy helps fashion brands transform into new retail, and combat aging brick-and-mortar stereotypes. Joanna Wang stared at the appointment dat...

BARE INTERNATIONAL CELEBRATES 35 YEARS BY UNVEILING A NEW LOGO IDENTITY REFLECTING COMPANY’S FOCUS ON THE FUTURE OF THE CUSTOMER JOURNEY

BARE International unveiled a new brand campaign, including a new logo identity, that reflects the company’s evolution from mystery shopping provider to experience research consultants and full-service program design. This mile...

HOW PROBLEM RESOLUTION MAKES AN IMPACT

Consumers are searching on social for recommendations. When the #1 selection comes up, they choose. I’d like to say it is due to great reviews about customer experience or value for the money, but in reality, it is likely somet...