Are you interested in making an impact on your operational and service results? Are you concerned that standards have fallen due to lack of corporate budget for monitoring? Do you want make a difference with a nominal investment in time and money?
There is a saying, “You cannot manage what you do not measure”. Linda Amraen, Global Director of Client Services of Hospitality at BARE International, provides an overview of the Self-Audit methodology and why deploying Self-Audit to ensure your team is performing according to standards is important in mitigation of risk and overall improvement.
Circumstances led me to travel in the pandemic time and to stay in several highly rated, branded of hotels. My 9 to 5 has me responsible for creation of programs to measure compliance so I am acutely attuned to establishing and to meeting standards. I was not prepared however, to check-in to find the room I was assigned had not been cleaned. I do not mean new protocol sanitized/cleaned, I mean overall, base change the sheets cleaned. It appears there were some obstacles operationally that put the room in as occupational when in fact this was not the case. I made the front desk aware and they handled the problem remedially, providing a new room and resolving it to my satisfaction. However, use of the Self-Audit could have proactively prevented this circumstance from occurring!
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