Posts

TOP 3 FREQUENTLY ASKED QUESTIONS ABOUT BUYERS IN AN ONLINE SHOPPING WORLD

During the pandemic, our free time was consumed with online shopping, where our buying behaviors changed – some for good, it seems. Based on studies, we tend to choose more wisely and much more slowly than pre-Covid due to the ...

FIVE CUSTOMER SERVICE TRAPS THAT COULD DERAIL GROWTH

While many companies have already placed customer service at the top of their wish lists for 2022, not everyone is primed to realize their growth ambitions. We identified five customer traps that may ultimately impede a company...

HOW ‘SUPER STORE’ DESIGNS ENHANCE CUSTOMER EXPERIENCES

The bigger the store, the better the performance? How the latest ‘Super Store’ strategy helps fashion brands transform into new retail, and combat aging brick-and-mortar stereotypes. Joanna Wang stared at the appointment dat...

BARE INTERNATIONAL CELEBRATES 35 YEARS BY UNVEILING A NEW LOGO IDENTITY REFLECTING COMPANY’S FOCUS ON THE FUTURE OF THE CUSTOMER JOURNEY

BARE International unveiled a new brand campaign, including a new logo identity, that reflects the company’s evolution from mystery shopping provider to experience research consultants and full-service program design. This mile...

BARE International is honored with the MSPA Americas annual Shoppers’ Choice Awards for the sixth consecutive year

MSPA Americas, the trade association for companies engaged in creating, measuring and enhancing the customer journey, has announced the winners of the 2022 Shoppers’ Choice Awards. “Each [BARE] employee depicts unparalleled pro...

2022 GLOBAL CONSUMER TRENDS IN THE CX WORLD (PART III)

Explore the Qualtrics 2022 Consumer Trends Report to find out how consumer behavior and preferences will change in the year ahead and what you can do to attract and retain customers moving forward. Consumers will stop engaging,...

BRIDGING THE GAP BETWEEN CUSTOMER RELATIONSHIPS AND REVENUE

Marketing leaders spend a lot of time thinking about the economic impact of marketing on their business. Are your marketing campaigns targeting the right customers? Has the customer relationship paid off in the long run? And, ...

2022 Global Consumer Trends in the CX World (part II)

Explore the Qualtrics 2022 Consumer Trends Report to find out how consumer behavior and preferences will change in the year ahead and what you can do to attract and retain customers moving forward. Toss out the pre-2022 busines...

Customer Centricity 3.0

If we now think about where leading companies are today, and this concept of Customer-centricity 3.0, we see further maturing in mindset and capability. We start to see full activation of strategic experience design. Where in 2...

Intelligence Node Announces Strategic Partnership with BARE International

Global Retail Data and Analytics leader, Intelligence Node, announced a strategic partnership with BARE International to expand current online data capabilities to include in-store collected pricing and assortment data and insi...