文章

7 SECRETS TO ELEVATING THE GUEST EXPERIENCE

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In an era where the hospitality landscape is evolving rapidly, guest experience has emerged as a defining factor for hotels’ success. Exceptional guest experiences are a blend of thoughtful strategies, operational excellence, a...
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WHAT IS INCIDENT MANAGEMENT AND HOW CAN DIGITAL CHECKLISTS HELP?

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A five-hour computer outage cost Delta Airlines $150 million in 2017. Similarly, companies lose an average of $300,000 per hour in revenue, staff productivity, and maintenance costs due to system outages.  Major disruptions ca...
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MOBILE AUDITING – LENDING A HELPING HAND TO YOUR EMPLOYEES

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We all live in a modern era. People generally prefer to use cloud storage and digital technology in their day to day life. Gathering information on paper forms can be simpler compared to the usability and speed of the mobile a...
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SAFETY AND SUSTAINABILITY: THE EMERGING PILLARS OF WORK CULTURE

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One of the popular buzzwords quoted in corporate investor meets and annual reports in recent times have been ‘Sustainable’. Over 93% of CEOs see sustainability as necessary for their company’s future. Sustainability has moved ...
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IS YOUR RESTAURANT’S PIE OF REPAIR COSTS INCREASING DAY BY DAY?

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Any business has to incur a mix of fixed and variable expenses. If you are running a restaurant business, you will have expenses like salaries and rent that you incur irrespective of the number of open days and customers’ foot...
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THE NOT SO HIDDEN COSTS OF IGNORING QUALITY CONTROL

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All organizations, irrespective of their industry, have a vision. This vision is often fueled by the organizations’ financial position. An effective quality control system ensures  that a company’s financial position is strong...
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HOW MUCH CAN DELAYED INCIDENT REPORTING COST YOU?

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Delayed incident reporting is an unfortunate but common problem in business management. Every company requires a reporting system to help track relevant incidents and take prompt actions. And that’s where incident management c...
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4 Ways Customers Don’t Want To Go Back To Pre-Covid Customer Experience

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‘After a year of nearly everything in life being upended, there may be a light at the end of the tunnel. Covid numbers are trending down across much of the United States as vaccinations increase and many places start to re-open...
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Mystery Shop Insights on a Budget: How to Monitor Compliance and Improve Results with Self-Audit

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Are you interested in making an impact on your operational and service results?  Are you concerned that standards have fallen due to lack of corporate budget for monitoring? Do you want make a difference with a nominal investme...
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SHOPPERFEST 2021

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Meet Global Vice-President Jason Bare and Director of Business Development Michele Jowdy at ShopperFest! MSPA Americas, the trade association representing the customer experience (CX), measurement, and merchandising industries...
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