Posts

4 Ways Customers Don’t Want To Go Back To Pre-Covid Customer Experience

‘After a year of nearly everything in life being upended, there may be a light at the end of the tunnel. Covid numbers are trending down across much of the United States as vaccinations increase and many places start to re-open...

Mystery Shop Insights on a Budget: How to Monitor Compliance and Improve Results with Self-Audit

Are you interested in making an impact on your operational and service results?  Are you concerned that standards have fallen due to lack of corporate budget for monitoring? Do you want make a difference with a nominal investme...

SHOPPERFEST 2021

Meet Global Vice-President Jason Bare and Director of Business Development Michele Jowdy at ShopperFest! MSPA Americas, the trade association representing the customer experience (CX), measurement, and merchandising industries...