标签存档： barenews

BARE INTERNATIONAL PARTNERS WITH PULSE TO REVOLUTIONIZE CUSTOMER EXPERIENCE FOR GLOBAL BRANDS

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BARE International, a global company with 35 years of experience in customer research is joining hands with Pulse, a leading inspection and audit software company creating world-class EHS and compliance management systems. The partnership aims to help clients from across the industries with identifying issues that are affecting customer experience and providing actionable solutions.

For many years, BARE International has been using its global workforce of evaluators to monitor brands and get critical data to analyze. The company is doing business for clients in over 150 countries and completing more than 50,000 audits per month. The integration of Pulse with BARE International can revolutionize data collection and data analysis. Pulse with its new- age technology makes data collection from inspections extremely convenient and hassle-free. Using Pulse’s smart checklist editor and library, clients can conduct inspections in just a few clicks and gather insightful data including visual proof in real-time from any part of the world. This data can further help the client enhance its customer experience and overall internal operations.

Both the companies also have expertise in implementing regulations and compliance for clients from industries such as FMCG, hospitality, health & wellness, manufacturing, and many more. Thousands of carefully drafted EHS and compliance management checklists available on Pulse can help the clients save money on non-compliance penalties and create a work culture where incidents are reported timely and actions are taken quickly.

In the times of COVID-19, many brands are willing to evaluate the effect of health and safety on customer experience. Expanding on the same,

These are exciting times for Pulse as the clients from BARE International can now explore with us how sustainability, health, and overall operations have consequences on customer experience. They will be able to make the most of technology and research, and attain a 360-degree approach to building healthy relationships with their customers without compromising on compliance and health of workers.Simon Mangos, CEO, of Pulse

While BARE International evaluators can detect problems related to quality, safety and operations through customer interviews and feedback, the mobile app of Pulse can enable clients to empower their employees for on spot incident reporting independent of inspections. The moment ground workers see an issue that might lead to a bigger incident or bad customer experience, they can flag it on the app with simple steps. This allows early identification and corrective actions before major accidents take place. On the Pulse dashboard, the client can gain visibility into performance, operations, quality, and control.

Both the companies will now have more opportunities to connect with new customers and make the most of their shared capabilities.

We are thrilled to confirm a developer who is as passionate at customer experience and brand engagement as we are,Mike Bare, President and Co-Founder of BARE International

“Our exclusive partnership allows BARE to provide a unique opportunity to simplify employee tasks while validating their job is done well.”

Read the original announcement here.

About BARE International: BARE International sets the industry standard as the largest independent provider of customer experience research, data, and analytics for companies worldwide. Founded in 1987, BARE International is a family-owned business with global capabilities providing unmatched service and supporting businesses in over twenty industries.

BARE is headquartered in the Washington, D.C. suburb of Fairfax, Virginia with ten offices around the world. On any given day, BARE International is doing business for clients in more than 150 countries, completing more than 50,000 evaluations/audits each month. To learn more about BARE International’s customer experience research services and their dedicated field force of evaluators, visit http://www.bareinternational.com

About Pulse: Pulse is a 360 degree audit and inspection tool that allows businesses to create and publish branded checklists in minutes, without needing a specialized resource to create them. It’s an easier and faster way to get tasks executed. Pulse inspection app comes packaged with state-of-the-art analytics that automatically tracks, analyses, and reports the performance of your organization. Experience the power of an interactive dashboard and get a 360 degrees view of all the issues and actions that have been taken so far all in one window of the Pulse dashboard. Employees are empowered to convert every issue into action with a single click. Make every action an understandable activity through the aid of photographs and additional notes. Easily spot trends in the actions and determine how to improve in the future. To read more about the BARExPulse partnership and Pulse solutions, visit https://www.pulsepro.ai/partnerships/bare-international

BEWARE: EMAIL SCAMS

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Beware!
Scams are circulating around and pretending to be BARE, including fraudulent prepayment checks, letters via mail, and email scams.
All evaluators for BARE International must be registered and would never receive prepayment for services. Payments are via Tipalti;
Cashier Checks appearing to come from BARE are a sign of a scam.
All legitimate BARE International emails end with @bareinternational.com. 
Thank you for alerting us to any possible scam so we can take action immediately!

Please be aware of possible email scams pretending to be BARE International.

All evaluators for BARE International must be registered and would never receive prepayment for services.

Go! China’s Dream Team!

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Last Friday, China office received a special gift from one of our clients, Kantar TNS, all the way from London, UK. It was a simple card saying “THANK YOU DREAM TEAM” and a “Thank-you” cake, but the meaning and sincerity behind this was neither simple nor easy.

Imagine searching for and finding a cake-delivery vendor in a country that you do not have much understanding of, in terms of culture or language. Well, that’s what our client – Kantar TNS – did, just to reward our efforts in the recent HSBC audit project in Hong Kong, China.

This is the first time BARE China partner with Kantar TNS UK directly, and the reason why the client wants to express their “thank-you” in such a touching way is also simple (but not easy to achieve) – we WOWed them.

For this pilot project planned to be finished in 5 weeks, our KAM – Lock Chen – devoted extra time and energy to finish it ahead of time in less than 4 weeks with good results. Throughout the project, Lock went above and beyond to try to provide solutions that exceeded the client’s expectations or requests. There were days when Lock left the office after 11pm, and also times when Lock and the Operations Director ST Chong frequently exchanged ideas even during vacations. For data quality checks, Kristen (DQ Team Leader) coordinated and Caroline (DQ Specialist) devoted extra time to ensure the reports were of tip top quality.

All these efforts have been remembered and rewarded. Not just from a cake and a card, but also from the understanding and cooperation of the whole team and the client.

There is still much work to be done before we are able to devote ourselves in providing services beyond the client’s expectations every single time, but this is a testament of our progress and we will take this as a motivation to continue to strive for excellence.