WHAT IS THE SECRET INGREDIENT TO HAPPY CUSTOMERS?

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The number one goal for businesses is to keep their customers happy. We don’t think any differently, and we’re ready to share the secret ingredient on what makes our client partners – our customers – happy. But what is this secret?

In addition to quality and professionalism, the true secret ingredient is the people. Our colleagues and the relationships between them are what makes BARE special. Our innovation methods, project management strategies, and collaborative methods have worked for more than 35 years because we think and work together as one team.

Many different cultures, nationalities, and personalities make up our global team. Group dynamics, cooperation, and inspiration help us to successful projects. We don’t back down from a challenge because we know we have support; someone has the answer, or we work together towards a solution.

In addition to online meetings, we invest in face-to-face meetings for teams across the globe to meet and collaborate. We battle “Zoom Fatigue” with select in person meetings for big projects and future strategic planning.

Last month, Business Development BARE colleagues from four different offices – representing a dozen different countries – flew to our Budapest office to and plan together.

“I love any opportunity to get the team together to strategize and share best practices around a physical table,” shares Global Vice President, Jason Bare.

“There’s a value in people getting together to share experiences – both frustrations and successes – that you can’t get from a video call.”

The BARE team participated in meetings and team building activities, ending the days with dinners and team bonding. They were able to advise each other, sharing opinions and perspectives from different experiences, a practice that has allowed BARE to grow internationally.

Your business challenges are unique. Our diverse team of colleagues is how we’re able to discover unique solutions! The BARE team is constantly evolving, with new ideas born out of experiences and different perspectives, guaranteeing success that we share with our client partners.

Author: Kíra Szabó – Budapest Office – Europe

FOOD FOR THOUGHT THIS VALENTINE’S DAY

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Customer service is an integral part of running a successful restaurant. It doesn’t matter how fabulous your new restaurant looks or how delicious the food is, if the service isn’t good, customers are not likely to return.

 

Valentine’s Day is reportedly the second-busiest day for restaurants in America, (behind Mother’s Day), as a restaurant owner, it is imperative that you tackle customer service from many different aspects.

HOW DO YOU DELIVER EXCELLENT CUSTOMER SERVICE AT YOUR RESTAURANT?

For a restaurant experience to be great, both the product and the service must score. A failure in either department often leads to a substandard experience. The server is incredible but the food is dry and stale. Bad experience. The food is amazing but the server simply can’t be bothered to refill your drink for the entire meal. Bad experience.

Too many restaurants fail on at least one level consistently. From restaurant cleanliness to brand management, running a restaurant necessitates a holistic experience that hits the customers on more than one level. That’s where BARE International comes in.

From fast food to gourmet fine dining establishments, BARE customer feedback programs, like our mystery guest visits can identify the key drivers at your establishment that are encouraging customer satisfaction and revisit intent. A customized formula of mystery calling and shopping, in-store and online audits, e-mailing, and mystery leads reveals how well your employees were trained and brand standards are executed.

FINAL COURSE (OF ACTION)

Restaurant customer service has many layers, and it is easy for leaders to get sidetracked by the operational details and to forget the fundamental service focus that is necessary for long term success. By leveraging BARE’s deep understanding of the restaurant industry this Valentine’s month, you can finally streamline operations, increase integrity, and improve the quality of customer service.

Let BARE International help your establishment leave a good taste in customer’s mouths, contact us to start the conversation today.

CASE STUDY RESTAURANT CUSTOMER SURVEYS.

By partnering with BARE, this national restaurant company was able to gather valuable information regarding exactly what its customers found important, and then channeled that feedback into the quantitative measurement of service and brand standards.

Download the case study here.