Mystery Shopping.

HOW MYSTERY VISITS WORK.

Mystery Shopping is a well-known method of customer research. Leverage BARE International’s 30 years of experience that has taken this tried and true method to new levels to evaluate your customers’ experiences. Using calls, clicks or visits our global workforce of evaluators follow predefined scenarios. Evaluators record their experience at various touch points throughout the customer journey. Photos and videos can also be collected to visually record an evaluator’s experience interacting with your brand.

As part of a custom research program, mystery shopping can be used to gauge:

In-Person

Evaluators visit your location in person and perform a visit following a previously defined scenario. The evaluator will record their experience at various touch points throughout the customer journey and report their experience using our live dashboard technology. Insights may include:

Phone

An Evaluator will record their experience at various touch points throughout the phone discussion. These calls can be made to individual locations or to your Customer Support Center. Calls can be recorded for a true share of the experience which may include insights around:

Website Chat / Inquire

Evaluators provide information on every aspect of the customer interaction with your business via your website, online chat feature, and/or mobile app. Insights may include:

ease of navigation
technical operations
purchase process efficiency
employee-customer relations

Client Case Study

business hand pushing service satisfaction on virtual screen

National Restaurant Customer Survey Case Study

A national restaurant company with multiple brands was receiving mixed information from their direct customer satisfaction surveys. BARE designed a new program that allowed the client to focus on what their customers expect.

DOWNLOAD THE RESTAURANT CUSTOMER SURVEY CASE STUDY

“BARE’s reporting capabilities are extremely in depth. They are able to give a broad spectrum view of the company as a whole or they can drill down to see regional and individual store data.”

Kevin ReynoldsPesident
Cardinal Bank

I have worked with many other mystery shopping companies, but BARE sets the gold standard in the industry. Thank you for providing a company that I am proud to say I contract with.

Sheila SmylieBARE Evaluator since 2003

“BARE’s reporting capabilities are extremely in depth. They are able to give a broad spectrum view of the company as a whole or they can drill down to see regional and individual store data.”

Kevin ReynoldsPesident
Cardinal Bank

I have worked with many other mystery shopping companies, but BARE sets the gold standard in the industry. Thank you for providing a company that I am proud to say I contract with.

Sheila SmylieBARE Evaluator since 2003